frequently asked questions
Ordering
What if I am not pleased with my order?
Paper Sassy guarantees every product it sells, 100%. If you are not pleased, we will gladly provide a replacement, offer a refund or exchange.
When ordering invitation, how many extra invitations should I order?
From years of experience... For weddings, we recommend 20 to 30 extra invitations. For everyday invitations or announcements, we recommend 10 to 20 extra invitations or announcements.
What if I need more invitations?
When more invitations are needed, it is just like starting over. Although your information is in our database, new press film must be developed as well as new press set-ups. We treat these instances with care and will work with you on a reduced cost.
I need help wording my order!
Just call us and we will be happy to help you.
What if I do not want to order online? May I order by phone?
You are welcome to phone our toll free line at 877.338.6723 for Customer Service. Our lines are open Monday - Friday from 9 a.m. to 4 p.m. (Eastern Time).
When ordering a sample card for $2.50, what will I actually receive?
A sample card sent in the mail is intended to show you the quality of our paper and if printed with sample wording, the quality of our printing. Your invitation wording will not be on the sample! Allow 2-3 days for sample requests to be filled and then US Mail time from Kernersville, NC.
What if I want to cancel a printed order after I have received a proof, but before it is printed?
If printing has not begun, an order may be cancelled and all money refunded except $ 10.
What National Holidays does your office observe?
PaperSassy's Customer Service and Shipping Desk are closed New Year's Day, Labor Day, 4th of July, Memorial Day, Thanksgiving, Christmas and New Years. However, online orders may be placed 24 hours a day, 7 days a week, 365 days a year!
How quickly can I receive an order?
Orders that do not require personalization-Require 1-3 days to process and fulfill before shipping. The Delivery Method selected then determines how many days it will take for your order to be delivered.
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Overnight Orders will be delivered the following business day after clearing our shipping desk.
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2-Day Air Orders will be delivered on the 2nd business day after clearing our shipping desk.
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Express Orders will be delivered on the 3rd business day after clearing our shipping desk.
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Ground Orders will be delivered within 1-5 days after clearing our shipping desk, dependent upon how far the order must travel from PaperSassy in Winston Salem, NC or one of our 3rd Parties
Orders that do require personalization-Require 1 business day for a proof (if available).
After approval to print has been given, we ask for 2 business days to print and inspect your order.
The Delivery Method selected then determines how many days it will take for your order to be delivered.
Orders that do require personalization-Require 1 business day for a proof (if available).
After approval to print has been given, we ask for 2 business days to print and inspect your order.
The Delivery Method selected then determines how many days it will take for your order to be delivered.
- Overnight Orders will be delivered the following business day after clearing our shipping desk.
- 2-Day Air Orders will be delivered on the 2nd business day after clearing our shipping desk.
- Express Orders will be delivered on the 3rd business day after clearing our shipping desk.
- Ground Orders will be delivered within 1-5 days after clearing our shipping desk, dependent upon how far the order must travel from PaperSassy in Winston Salem, NC or one of our 3rd Parties
When is my Credit Card charged and what forms of payment do you accept?
Your credit card will be billed at the time of checkout when placing your order. We ship orders typically within 1 - 3 business days. We accept Visa, MasterCard and American Express. Personal or Business Checks may not be used.
How do I know what my Credit Card ID (CSC) number is?
The card id (CSC number) for Visa and MasterCard may be found on the backside of your card, typically founded in the signature line. The card ID is the last 3 numbers.
The card id number (CSC number) for American Express may be found on the front side of your card above the last 4 digits of your credit card number. It is a 4 digit code.
Do I have to pay sales tax on my order?
The law requires that PaperSassy to collect 7% State Sales Tax on all orders which are being shipped within the State of North Carolina where we are incorporated. All other states are exempt.
